How should a Penn Station Manager respond to an emergency situation?

A Penn Station Manager should respond to an emergency situation by following the established emergency plan and ensuring safety. This approach is crucial because it enables the manager to implement a systematic and organized response to various emergencies, which could range from medical situations to natural disasters or security threats.

Having a predefined emergency plan allows managers to act quickly and effectively, minimizing confusion and potential harm. This strategy ensures that staff, customers, and any affected individuals are guided through the emergency with clear instructions and safety protocols. By prioritizing safety, the manager not only secures the immediate environment but also helps to maintain order and trust among clients and staff during a crisis.

The other options suggest ineffective or potentially harmful responses. For example, ignoring the situation does not mitigate any risks and can exacerbate the problem. Sending staff home could lead to a lack of necessary personnel to manage the emergency, while contacting media outlets without assessing the situation may create unnecessary panic and misinformation. Therefore, adhering to the established emergency plan is the most responsible and effective response in any emergency.