What metrics should a Penn Station Manager track for operational efficiency?

The correct choice highlights key metrics that are essential for evaluating and enhancing operational efficiency at Penn Station.

Sales data provides insights into revenue generation, allowing the manager to analyze trends, identify peak hours, and adjust staffing or inventory accordingly. Employee productivity is crucial because it assesses how effectively the staff is performing their tasks, which directly impacts service quality and operational throughput. Customer feedback is equally important, as it offers direct insights into the customer experience, pinpointing areas that require improvement or reinforcement. By comprehensively tracking these metrics, the manager can make informed decisions that lead to improved service delivery and overall operational success.

While other options contain relevant business elements, they do not focus primarily on the operational efficiency aspects that directly influence day-to-day performance and customer satisfaction in a fast-paced service environment like Penn Station.