What training should be prioritized for new hires at Penn Station?

Prioritizing customer service skills for new hires at Penn Station is crucial because this role directly involves interacting with customers in a fast-paced dining environment. Excellent customer service contributes to a positive customer experience, encouraging repeat business and fostering loyalty among patrons. Employees who are trained to handle customer inquiries, resolve issues, and provide a welcoming atmosphere can significantly impact the overall reputation of the establishment.

While technical skills, sales strategies, and time management are also important, they can often be developed as employees gain more experience. Customer service is the frontline interaction that can make or break a customer’s experience, thus it should be the foundation upon which new hires build their other skills. Emphasizing customer service training helps create a culture focused on satisfaction and excellence right from the start.