What type of goals should a Penn Station Manager focus on?

A Penn Station Manager should focus on specific and measurable goals because these types of goals provide clear direction and enable effective tracking of progress. Specific goals outline exactly what needs to be accomplished, thereby minimizing ambiguity and increasing accountability among team members. Measurable goals allow managers to quantify results and determine whether the objectives have been met. This clarity not only facilitates performance evaluations but also motivates employees by enabling them to see their contributions to larger organizational objectives.

The emphasis on specific and measurable goals is critical in a fast-paced environment like a station, where customers expect timely and efficient service. By setting clear benchmarks, managers can foster a culture of continuous improvement and ensure that the team remains aligned with overall operational goals.