Which term describes the practice of greeting customers while cleaning nearby tables?

The practice of greeting customers while cleaning nearby tables is best described by the term customer engagement. This approach focuses on interacting with customers in a way that enhances their dining experience, making them feel valued and welcomed. By acknowledging customers while performing other tasks, such as cleaning, staff can create a personable atmosphere, demonstrating attentiveness and dedication to service.

In the context of hospitality and food service, customer engagement goes beyond just providing food; it involves creating a connection with patrons. This interaction can lead to increased customer satisfaction and loyalty.

While other terms like pre-bussing involve specific actions related to clearing tables or service optimization refers to improving overall efficiency, customer engagement captures the essence of proactively interacting with guests to enhance their overall experience.